Job Opportunity- Customer Sucess & Office Coordinator

Customer Success & Office Coordinator
At Compass, our mission is to help everyone find their place in the world. Founded in 2012,
we’re revolutionizing the real estate industry with our end-to-end platform that empowers
residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success & Office Coordinator, you are the first person our customers see
when they walk into one of our Compass offices. You will oversee the management of the
office to ensure everything is running smoothly and that our Compass office standards are
being maintained. You will support a small roster of our customers with everything
including understanding Compass, training on our tools and programs, assisting with
marketing requests, and more. You are passionate about your customers, delivering a
world-class experience, and partnering with the rest of the agent experience team when
support is needed.
Please note: this is a full-time in-office position in Carmel, Indiana.
At Compass You Will:
– Serve as the face of the office by welcoming guests, managing mail distribution,
facilitating in-office event setup, and providing first-line support for office-related needs;
responsible for the overall appearance and organization of the office, maintaining supply
inventory, and escalating facilities issues
– Manage a small portfolio of customers directly by fielding questions and resolving issues
via phone calls, emails, and in-person meetings
– Support the adoption of Compass technology and adjacent services by providing
customers with 1:1 support
– Partner with the National Onboarding team on facilitation of onboarding processes for
new customers
– Provide basic marketing support by answering questions, creating collateral from
templates, and being the liaison to marketing specialists for more complex support
requests
– Work collaboratively with other team members and departments to champion questions
and feedback on behalf of agents

– Answer basic questions and troubleshoot issues related to technology/devices,
conference room hardware, enterprise systems, etc.
– Provide ad-hoc administrative assistance as needed, such as sales meeting preparation,
data entry, and office-wide communications
What We’re Looking For:
– 1-2 years of previous experience in customer service, office management, hospitality, or
operations
– Previous experience in real estate is a plus
– Previous experience working with enterprise technology (Zendesk, Salesforce,
Confluence) is a plus
– Great listening skills, connects well with others, and is empathetic of the customer’s pain
points
– A passion for creating community within a space; you encourage in-office interaction,
bonding, and engagementStrong problem-solving and analytical skills, allowing you to
adapt and formulate solutions quickly
– Strong verbal communication and presentation skills
– Meticulous attention to detail, highly organized
– Ability to work in the office during standard operating hours
– Ability to lift to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or
commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and
recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible
spending accounts (FSAs); commuter program; life and disability insurance; Maven (a
support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral
network); Employee Assistance Program; and pet insurance.
Apply now in the following flyer.

Compass Real Estate Customer Success + Office Coordinator